Terms

Health:

Your dogs health and welfare will always be out top priority therefor we will stop the groom at anytime if we feel your dog is too distress.

Vaccinations:

All dog should by fully up to date with their vaccinations before coming into the grooming salon.

Coat condition: 

My Muse dog grooming put Your dogs comfort above all else. In the advent that a dogs coat is matted we may have to shave the matts out rather then preforming a painful de-matting procedure. Shaving the matts out increases the risk of clipper burn and and/or cuts to occur. All attempts will be made to avoid this however in many extreme matted conditions it is unavoidable. Matted pets take additional time to groom so there will be fee added on the the regular grooming price.

Matted policy:

Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. 

we do not de-matt matted coats because of the discomfort involved for the animal - these coats will be clipped off short.  We will not accept responsibility for small nicks or injuries caused during this process as it is almost impossible for us to see where the skin has been pulled together by the matting. - This is very different to removing small knots and isolated matted hair from the coat which can be achieved quickly without causing stress or pain

Fleas and ticks: 

My Muse is a flea free environment. If we do find fleas on your dog we will ask you to come collect your dog and rearrange to another date and there will be a £20 charge.

We will remove any ticks we come across but we will not be held responsible for any infection caused by the tick or removal of the tick.

cancellation policy:

 If you need to change or cancel your appointment you must give at least 24 hours notice and failure to do this will result in a missed appointment charge to cover some of the appointment cost. 

Pricing:

All prices provided are an estimate only.

Additional charges may be incurred due to:

• Oversized for the breed

• Unkept/neglected coats

• Aggressive, senior, nervous or timid dogs that require additional time.

• Fleas

• Dogs that require additional time to complete their groom.

Bitches in Season, or Pregnant:

Please do not bring your in-season bitch to us for a groom.  The season usually lasts around 3 weeks.  The reasons we do not wish to groom your in-season bitch are:

• the dog will be bleeding to a greater or lesser extent, and it is not pleasant for us to have these secretions in our workplace or on our hands
• the bitch's vulva will be swollen and very sensitive, and the area around it should normally be clipped to remove excess hair - even with a very short blade, there is the risk of nicking this very sensitive soft tissue;  your bitch will also not want to stand still whilst we are working around the hind quarters
• dogs that come into the salon whether neutered or not, are extremely aware of bitches in season, and they will scent mark our building which means that we will have a lot more cleaning to do.  Other dogs that come into the building will also attempt to urinate on another male's scent mark, even if it has been cleaned up.  
• Male dogs, even if neutered, can become aggressive and/or anxious where they know there is or has been an in-season bitch - for safety's sake, we need dogs to be as calm as possible whilst they are in the salon

Bitches expecting puppies should be protected from any stress or anxiety, or possible sources of infection during their pregnancy, so pre-plan your grooms to take into account a 63-day pregnancy, and then a minimum period of 8 weeks after delivery of the puppies before she can next be groomed.